Case Studies

Set Up E-Commerce Operations

Amazon Singapore


The task is to set up E-Commerce fulfillment operations in Singapore to support Amazon Country Launch. The scope and deliverables include:


– Set up facility infrastructure
– Establish working processes with Business Development team
– Hire and train fulfilment centre operations team
– Implement warehouse management systems
– Implement delivery management systems
– Establish operational workflow to deliver customer service level of 2-hr delivery
– Establish structures to manage performance of fulfillment centre associates and drivers
– Launch and post mortem