E-Commerce

The ultra-short delivery lead time requirement and high delivery cost are a consistent trend in last-mile delivery for E Commerce operations. Experienced E-Commerce sellers will share their experience on the challenge of getting the inventory levels right.

 

The out-of-stock situations result in order non-fulfilment and late delivery penalties which could prevent the sellers from taking part in the next big campaign sales. The service level requirements from end-consumers are rising in the E-Commerce space, so E-Commerce fulfilment operations need to constantly invest resources in both process and system to achieve the right level of operational capabilities in order to stay relevant and competitive.

1. E-Commerce Consultancy

 

A key trademark of E-Commerce is the big campaigns that attract huge numbers of sellers and buyers which typically sees order volumes surging multiple times. Such campaigns due to its popularity, sales and attention it generates, are getting more and more frequent. Due to its general unscheduled nature and tendency to be organised with a short lead up duration, E-Commerce fulfillment operations tend to be very reactive and runs a high risk of not meeting the required service levels to end-consumers.

1. E-Commerce Consultancy

 

A key trademark of E-Commerce is the big campaigns that attract huge numbers of sellers and buyers which typically sees order volumes surging multiple times. Such campaigns due to its popularity, sales and attention it generates, are getting more and more frequent. Due to its general unscheduled nature and tendency to be organised with a short lead up duration, E-Commerce fulfillment operations tend to be very reactive and runs a high risk of not meeting the required service levels to end-consumers.

2. E-Commerce Fulfillment Operations

 

The availability of suitable systems (OMS, WMS, TMS) to support the fulfillment processes is critical. This is because with the short lead times and higher service level, there is much lesser room for errors due to human judgement or execution. A structured and ‘fail-proof’ way to eliminate operational errors is to automate manual tasks as much as possible. The operational KPIs of E-Commerce fulfillment operations are also tweaked from B2B operations to cater for the fast pace and more unpredictable business model of ECommerce.
About