Skeleflow Process

Research

Gather information and data

We will collect all relevant information and data pertaining to the project, which includes overview of the business and operating model, customer service level, key workflow and operational metrics. We will also require the relevant historical transactional data for analysis and statistical modelling.

Data analysis &
Statistical Modelling

The next step is to perform the optimization exercise of data analysis and using Skeleflow statistical modelling to identify trends, process gaps, bottlenecks and potential improvement areas. The modelling results will be analyzed and interpreted together with practical industry insights to achieve the most optimal recommendations. The working assumptions will also be finalized at this stage..

Project Implementation

Once the POV proposal is signed off, we will work with your team and guide the project team through the implementation phase to ensure the committed results are delivered.

Project Closure

Project is officially closed with the satisfactory review session and submission of the report.

Project Scoping

We start with understanding and scoping the project. This would involve defining the underlying issues and tasks to solve. This initial stage will also include setting tangible and intangible expectations for improvements with a preliminary set of working assumptions.

Conduct

Workshops and interviews

We then conduct structured workshops and interviews with the key positions in the team across all relevant levels with the objective to better understand areas which the statistics do not represent, concerns and challenges faced by the team and also team pulse check.

Present &
Sign off Proof of Value (POV)

We will put together a Proof Of Value proposal with the expected tangible benefits for your review. The proposal will contain recommendations and actionable solutions for considerations and implementation. The solutions are expected to cover areas in process, systems and people, fully customized to your business needs in the key aspects of quality, speed, flexibility and value.

Review &
Validate Results Againsts POV

Once the implementation phase comes to an end, we will review the progress and report the improvements. The results will be validated against the POV expectations. A review session on the results will be conducted to explain the achievements and gaps. A formal report on the outcome will also be provided.

Project Scoping

We start with understanding and scoping the project. This would involve defining the underlying issues and tasks to solve. This initial stage will also include setting tangible and intangible expectations for improvements with a preliminary set of working assumptions.

Research

Gather information and data

We will collect all relevant information and data pertaining to the project, which includes overview of the business and operating model, customer service level, key workflow and operational metrics. We will also require the relevant historical transactional data for analysis and statistical modelling.

Conduct

Workshops and interviews

We then conduct structured workshops and interviews with the key positions in the team across all relevant levels with the objective to better understand areas which the statistics do not represent, concerns and challenges faced by the team and also team pulse check.

Data analysis &
Statistical Modelling

The next step is to perform the optimization exercise of data analysis and using Skeleflow statistical modelling to identify trends, process gaps, bottlenecks and potential improvement areas. The modelling results will be analyzed and interpreted together with practical industry insights to achieve the most optimal recommendations. The working assumptions will also be finalized at this stage..

Present &
Sign off Proof of Value (POV)

We will put together a Proof Of Value proposal with the expected tangible benefits for your review. The proposal will contain recommendations and actionable solutions for considerations and implementation. The solutions are expected to cover areas in process, systems and people, fully customized to your business needs in the key aspects of quality, speed, flexibility and value.

Project Implementation

Once the POV proposal is signed off, we will work with your team and guide the project team through the implementation phase to ensure the committed results are delivered.

Review &
Validate Results Againsts POV

Once the implementation phase comes to an end, we will review the progress and report the improvements. The results will be validated against the POV expectations. A review session on the results will be conducted to explain the achievements and gaps. A formal report on the outcome will also be provided.

Project Closure

Project is officially closed with the satisfactory review session and submission of the report.